Get in Touch
Contact Information
📞 Phone Support
1-888-872-2443
Monday - Friday, 9 AM - 5 PM EST
✉️ Email Support
We respond within 24 hours
📍 Mailing Address
DTI Laboratories
PO Box 1954
Thomasville, GA 31799-1954
USA
🔒 Secure Results
Secure online portal for results
Send Us a Message
Our Commitment to Support
<24h
Email Response Time
25+
Years of Experience
100%
USA Based Support
CDE
Certified Diabetes Educators
Common Questions
❓ How long does it take to get results?
Most test results are available within 3-5 business days after we receive your sample at our laboratory.
📦 How do I track my kit order?
Once your order ships, you'll receive a tracking number via email. You can also call us at 1-888-872-2443 for order status updates.
🩸 What if I have trouble with my sample collection?
Our team is here to help! Call us immediately if you have any issues with sample collection, and we'll guide you through the process.
💳 Do you accept HSA/FSA payments?
Yes! AccuBase A1c test kits are HSA and FSA eligible. Contact us if you need assistance with payment processing.